UK social tenants have a statutory right to live in safe, sanitary, and structurally sound housing. If your council or housing association has neglected maintenance requests, we can help you demand action and compensation.
Landlords are legally obligated to resolve structural, water, and health hazards. If they ignore reports, it is classified as housing disrepair.
Unresolved rising damp, leaking plumbing, or roof issues can cause toxic black mold growth. This damages your wallpaper, carpet, furniture, and clothes, and poses severe risks to your respiratory health, particularly for children and the elderly.
This includes rotten window frames, cracked walls that allow drafts or water ingress, crumbling plaster work, broken external doors that compromise security, roof damage, missing tiles, and leaking chimneys.
Landlords must maintain utility installations. If you are left without heating or hot water for extended periods during cold weather, or if you face chronic leaks, broken toilets, clogged pipes, or back-flowing sewage, you have a claim.
If rats, mice, cockroaches, or bedbugs enter your home because of structural pathways—such as holes in brickwork, broken vents, or cavities caused by dampness—and the landlord fails to block these entries, they can be held liable.
Use our simple checklist to verify if your current housing issues meet the standards required to take legal action.
You must rent your home from a local council, a housing association, or a housing trust. (We currently do not facilitate private tenant claims).
You have officially informed the landlord of the disrepair issue (via email, letter, text, or portal ticket) at least 21 days ago.
The landlord has either completely ignored your messages or failed to execute effective, long-lasting repairs within a reasonable timeframe.
A successful housing disrepair claim achieves two things: it legally forces your landlord to carry out all necessary repairs immediately, and it secures compensation for you.
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